Terms and Conditions
The CloudCityRoasters.com website, including its associated content, services, and products, operates under the terms and conditions set forth in this document. Ownership and management of this site reside solely with Cloud City Roasters. By accessing or utilizing the site, you affirm your agreement to these terms, as well as any additional policies (including the Privacy Policy detailed below) or procedural updates that may periodically appear. Collectively, these elements constitute the “Agreement.”
It is imperative that you review this Agreement thoroughly before engaging with the site. Accessing any part of the website signifies your acceptance of these terms. If you do not consent, you are not permitted to use the website or its services. This Agreement applies exclusively to individuals who are at least 13 years old.
Your CloudCityRoasters.com Account
Account holders bear sole responsibility for all transactions conducted through their CloudCityRoasters.com accounts. It is incumbent upon you to safeguard your login credentials to prevent unauthorized access. Should you detect any potential breach or unauthorized activity within your account, you are required to notify Cloud City Roasters immediately so that appropriate remedial actions can be undertaken.
Third-Party Content
Cloud City Roasters does not exert control over the entirety of content hosted on third-party websites linked to or from CloudCityRoasters.com. Users assume responsibility for evaluating the security and reliability of such external content. We strongly recommend reviewing the terms and policies of any external sites prior to engaging with their content. While we provide these links as a convenience, their inclusion does not imply endorsement, nor does Cloud City Roasters assume liability for potential harm arising from malicious software, viruses, or inaccuracies on such platforms.
Copyright Infringement and DMCA Policy
Cloud City Roasters respects intellectual property rights and expects users to do the same. If you believe content hosted on CloudCityRoasters.com infringes upon your copyright, you are encouraged to notify us pursuant to the Digital Millennium Copyright Act (DMCA). Upon receiving a valid notice, we will take necessary measures, such as removing or restricting access to the alleged infringing material.
Intellectual Property
This Agreement does not confer ownership of intellectual property from Cloud City Roasters or third parties to you. All trademarks, logos, and graphics associated with CloudCityRoasters.com are the exclusive property of Cloud City Roasters or its licensors. You may not reproduce, distribute, or use these assets without explicit authorization.
Modifications to the Agreement
Cloud City Roasters reserves the right to amend or replace portions of this Agreement at its discretion. Users are responsible for periodically reviewing the Agreement for updates. Continued use of the website following such updates signifies acceptance of the revised terms. Additionally, newly introduced features or services will be governed by the updated terms.
Termination of Access
Cloud City Roasters retains the right to terminate or restrict access to the website, with or without cause or prior notice. If you choose to discontinue your account or engagement with the website, this Agreement will cease to apply, except for provisions that inherently survive termination, such as ownership rights, indemnifications, and disclaimers.
Disclaimer of Warranties
The website and its services are provided “as is” without warranties of any kind, whether express or implied. Cloud City Roasters and its suppliers disclaim all warranties, including but not limited to merchantability, fitness for a specific purpose, and non-infringement. We make no guarantee of uninterrupted or error-free access to the website.
Limitation of Liability
Under no circumstances shall Cloud City Roasters, its suppliers, or licensors be held liable for any damages resulting from the use or inability to use the website. This includes incidental, consequential, or special damages and costs associated with substitute products or services, even if advised of such possibilities. These limitations are subject to the extent permissible by law.
Return Policy
Coffee
Due to the highly perishable nature of coffee, we cannot accept returns. If you encounter issues with your order, please contact us within two days of receipt, and we will endeavor to address your concerns promptly.
Merchandise
Returns or exchanges for merchandise may be accepted at our discretion within 30 days of purchase. To initiate a return, email us at info@cloudcityroasters.com with your order details and the reason for the return or exchange. Note that return shipping costs are non-refundable, and acceptance of returns or exchanges is contingent upon our evaluation.
Payment Security
Cloud City Roasters does not store sensitive payment information. All transactions are encrypted and securely processed by a PCI-compliant third-party provider. At no point does Cloud City Roasters gain access to your payment details.
Optional Tools
We may provide access to third-party tools over which we exert no control or oversight. These tools are offered “as is” without any warranties. Your decision to use such tools is at your sole discretion and risk. We encourage reviewing the third-party provider’s terms before utilizing these tools.
Accuracy and Timeliness of Information
The content on this website is intended for general informational purposes only. Cloud City Roasters does not guarantee the accuracy, completeness, or timeliness of the information provided. Historical data presented on the site is for reference purposes and may not reflect current conditions. We reserve the right to modify content without prior notice.
Products and Services
Certain products or services are exclusively available online and may be offered in limited quantities. Such items are subject to availability and are governed by our return policy. Although we strive for accuracy in depicting our products, discrepancies may occur due to variations in display settings or other technical factors. We reserve the right to discontinue any product or service without notice.
Billing and Account Information
Cloud City Roasters reserves the right to reject or cancel orders at its discretion. This may include orders involving the same billing or shipping address or orders associated with a single customer account. If an order is altered or canceled, we will attempt to notify you via the contact details provided. Maintaining current and accurate account information is your responsibility.
Indemnification
You agree to indemnify and hold Cloud City Roasters, its affiliates, employees, and contractors harmless from any claims or liabilities arising from your use of the website, breaches of this Agreement, or infringements upon third-party rights.
Governing Law
This Agreement is governed by the laws of the State of Florida, U.S.A. All disputes shall be adjudicated within Florida’s state or federal courts.
Privacy Policy
Information Collected
We collect data such as IP addresses, browser types, and visit durations. Cookies may be employed to store user preferences. Registration or purchases may necessitate collecting email addresses, usernames, and shipping details.
Use of Information
Collected data enhances user experiences by personalizing content and services. Your email and personal information will not be sold or rented to third parties.
Customer Options
You may opt out of marketing communications by following the unsubscribe instructions in our emails. Restricting cookies may limit access to certain website features.
Cookies
Cookies are small files that enable the website to remember user preferences, retain shopping cart items, and maintain session continuity. Disabling cookies may impact site functionality and user experience.
Policy Changes
We reserve the right to amend this Privacy Policy. Updates will be posted to this page.